To be used exclusively for travel-related emergencies
Canada and USA 1-800-667-2883
All Other Countries 519-742-1342
For general Claims Enquiries
(613) 247-5100 (local calls)
The following benefits are available only to persons residing in Canada.
The Public Service Health Care Plan covers you and your dependants for up to $500,000 each in eligible medical expenses incurred as a result of an emergency while traveling on vacation or business. This coverage continues for up to 40 days after departure from your province of residence.
Emergency Travel Assistance Benefit
With the Emergency Travel Assistance Benefit, you receive around-the-world services through World Access, a company that specializes in providing emergency medical and general travel assistance for travellers.
24-Hour Help Line
If emergency assistance is needed, a 24-hour help line is available. Multilingual coordinators can access a worldwide network of professionals who offer help with medical, legal, or other travel-related emergencies. Call the 24-hour toll-free number:
- 1-800-667-2883 in Canada and United States
- or call collect 519-742-1342 in all other countries.
The 24-hour help line will also:
- assist you with lost passport or visa
- help you find a local legal advisor
- provide telephone interpretation service
- hold important messages for 15 days
The Emergency Travel Assistance Benefit provides medical evacuation when suitable care is not available in the area where the emergency occurred. The coordinators will arrange to have you or a covered dependant moved to the nearest hospital that provides the appropriate medical care, or will provide transportation back to Canada.
Advance Payment Assistance
Coverage under the Health Care Plan and the provincial health plan will be verified so that the hospital and/or medical payments can be paid on your behalf. If hospitalized, contact the 24-hour help line immediately. Have your personal Health Care Plan identification number and the Travel Assistance Plan Number (9355) available.
If payments are made on your behalf, you will be expected to sign an authorization form allowing World Access to recover the advance from the provincial health care plan.
Return of Dependent Children
If covered dependent children under age 16 are left unattended because you or your spouse are hospitalized, the coordinators will arrange and pay for transportation of these children and an escort, if necessary, to your home.
Return of Other Family Members
If covered family members are hospitalized, and as a result not able to return home on the originally scheduled flight, requiring the family members to purchase new return tickets, you will be reimbursed for the cost of replacing economy air fare.
Visit of a Relative
If you or your covered dependants become hospitalized for more than 7 days while traveling alone, the Emergency Travel Assistance Benefit will pay for economy air fare, plus meals and accommodation up to $150 per day, for an immediate relative. This benefit will also be paid if it is necessary for a family member to identify the deceased prior to the release of the body.
Meals and Accommodation
If your trip is extended because a covered family member is hospitalized, the Emergency Travel Assistance Benefit will cover the additional expenses incurred by accompanying covered family members for accommodation and meals, up to a maximum of $150 per day.
The combined maximum payable for Family Assistance Benefits is $2,500 for one travel emergency.
In the Event of Death
The coordinators will arrange for the return of a deceased family member to your province of residence, reimbursing you up to a maximum of $3,000 towards the cost of the preparation and transportation of the deceased.
All payments made under the Emergency Travel Assistance Benefits are subject to the $500,000 maximum.
No benefit is payable for
- expenses incurred for an emergency that occurs more than 40 days after departure from the participant's province of residence,
- expenses incurred on a non-emergency basis,
- expenses for the regular treatment of an injury or disease which existed prior to your or your covered dependant's departure,
- expenses above reasonable and customary charges,
- expenses incurred under any of the conditions that are listed as an exclusion under the Extended Health Care Plan.
Assistance services are not available in Afghanistan, Armenia, Azerbaijan, Bosnia, Cambodia, Croatia, Georgia, Iran, Iraq, Laos, Lebanon, Liberia, Libya, Mauritania, Moldova, Montenegro, Mozambique, North Korea, Peru, Serbia, and Vietnam. The list is subject to change. Conditions such as war, political conditions, epidemics, and geographic inaccessibility may also interfere or prevent the provision of assist services.
In the case of conflict between this brochure and the plan document, the terms of the plan document shall prevail.
You will be responsible for re-paying any expenses that are paid on your behalf by World Access, that are not eligible for reimbursement under the provincial health plan or the Extended Health Care Plan.
If eligible expenses are incurred and World Access has not made an advanced payment on your behalf, keep a copy of your receipts and submit a claim for reimbursement to the provincial insurance plan and to the Public Service Health Care Plan in Ottawa.
The information contained in this pamphlet is important to you and your family and should be kept in a safe place, along with your booklet.