Jointly developed NJC directives provide important benefits to employees and guide many aspects of work in the public service. NJC "products" include:
- The Public Service Health Care Plan administered by the Administration Authority which provided $1.33 billion in benefits to 806,086 members and their dependants (2024);
- A dental plan which reimbursed $213 million in dental benefits (NJC part) (2024);
- A disability insurance plan which delivered $496.3 million in support to affected employees (2024);
- A Travel Directive which covers all aspects of employee business travel, including $943.6 Million paid out for employee travel during 2024–2025;
- An Isolated Posts and Government Housing Directive which helps employees in isolated locations through travel support, rent assistance and $47.5 million in isolated post allowances during 2024-2025;
- Foreign Services Directives which target $219 million in allowances to address the special needs of employees who serve Canada abroad during 2024-2025;
- Bilingual bonuses, relocation payments, commuting allowances.
The National Joint Council also models innovative approaches to dispute resolution, including a unique grievance procedure where employer and union representatives jointly decide whether employees have been fairly treated within the intent of NJC directives.